Terms of use

1. Agreement

These terms govern your access to and use of the CXFWD website, applications, APIs and data products (together, the “Service”). By creating an account or using the Service you agree to these terms on behalf of yourself and, where applicable, the company you represent.

2. Accounts

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account, including activity by the outreach agent operating within the budget and settings you configure.

3. Acceptable use

• Use the Service only for lawful business-to-business communication and data analysis.
• Do not send misleading, deceptive or unlawful messages, or messages to contacts who have opted out.
• Do not resell, redistribute or publicly expose bulk data obtained from the Service without a written data licence.
• Do not attempt to reverse-engineer, scrape or overload the Service.

4. Fees and billing

Outreach is billed per email sent at the price shown on the pricing page, up to the daily budget you set. Usage is charged in batches as it accrues. Data products are priced per thousand rows and invoiced per delivery. Unused prepaid balance is refundable on request; emails already sent are not.

5. Data

Company and contact data is compiled from public sources and provided “as is”. You are responsible for ensuring your use of the data complies with applicable law, including the laws of the recipients’ jurisdictions. Our privacy policy and compliance FAQ describe how we process personal data.

6. Intellectual property

The Service, including software, models, designs and documentation, is owned by CXFWD and its licensors. You retain all rights to the content you upload and the emails generated for your account.

7. Termination

You can close your account at any time from the settings page. We may suspend or terminate accounts that violate these terms, with notice where reasonably possible. Sections that by their nature should survive termination will survive.

8. Disclaimers and liability

The Service is provided without warranties of any kind. To the fullest extent permitted by law, CXFWD’s aggregate liability under these terms is limited to the fees you paid in the twelve months before the claim.

9. Changes

We may update these terms from time to time. Material changes are announced in the app or by email at least 14 days before they take effect.

10. Contact

Questions about these terms: legal@cxfwd.com.