Privacy policy

1. Who we are

CXFWD Ltd (“CXFWD”, “we”) is the controller for personal data processed through our website and the data processor for personal data you upload or generate while using the Service on your behalf.

2. Data we collect

From customers

• Account details: name, work email, company, billing information.
• Usage data: pages visited, features used, device and browser information.
• Content: segments, campaigns, emails and replies processed by the outreach agent.

About business contacts

• Professional data compiled from public sources: name, job title, company, work email, public professional profile.
• Company data: websites, registries, professional networks and maps listings.

3. Why we process it

• To provide and improve the Service (performance of a contract).
• To enable lawful B2B marketing by our customers (legitimate interest, with an easy way to object).
• To comply with legal obligations and to prevent abuse.

4. Sharing

We share data with infrastructure and payment providers under data processing agreements, and with authorities where required by law. We never sell personal data.

5. International transfers

Data is hosted in the European Union. Transfers outside the EEA rely on Standard Contractual Clauses or an adequacy decision.

6. Retention

Customer data is kept while the account is active and deleted within 30 days of closure. Business contact data is refreshed on a rolling basis and removed when it can no longer be verified. Suppression lists are kept to continue honouring opt-outs.

7. Your rights

You can access, correct, export or delete your personal data, object to processing or withdraw consent by writing to privacy@cxfwd.com. We respond within 30 days. You may also complain to your local supervisory authority.

8. Cookies

We use strictly necessary cookies and privacy-friendly analytics. No third-party advertising cookies are set on this website.

9. Changes

We will post any changes here and, for material changes, notify account holders by email.

See also the compliance FAQ and the terms of use.